Would You Like Career-Enhancing Communication Skills?
I've given seminars and presentations to more than 100,000 people internationally to help them improve customer satisfaction, manage change, strengthen relationships, and develop strong presentation skills. My presentation skills seminar earned the Best Tutorial Award at the 2009 EuroStar conference in Stockholm.
This cartoon was created for me by Mark Tatro
My books, newsletters and articles offer a vast number of tips, guidelines, examples, and recommendations to help you enhance your credibility, clout, and professional status:
How to Establish Service Level Agreements
Communication Gaps and How to Close Them
How to Survive, Excel, and Advance as an Introvert
Changing How You Manage and Communicate Change
40 Frequent Feedback-Gathering Flaws and How to Fix Them
Presentation Skills for Technical Professionals (my most recent book)
Perceptions & Realities newsletter
Articles on people and teams
Even more articles
Here are some articles that will tickle your fancy (pdf).
When I'm not working, I love to hike, ski and snowshoe.
For additional information, please contact me by
Randolph, Mass., USA
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